Could this be a better hour?

Could this be a better hour?

I quite often receive emails from people who are anxious about going back to the heady world of employment after extensive gaps. We all know the powerful reasons behind this: bringing up children, emotional life experiences, Mental Health issues, and everything in between.

It is then a bit of a shock to the system when we are faced with the overwhelming task of applying for a job when everything’s changed. Technology is a huge instance of the way our working lives are evolving – one minute we’re using typewriters, and before you know it, we’re roaming all over the place carrying “tablets” and “tethering” to our mobile phones. Whatever that means. It’s been explained to me but I’m still not sure I understand!

But also what changes, is us. Life experiences in all their glory, lead us to conclusions regarding decisions we make for ourselves – and that’s often a good place to start – what would work for you?

First of all, don’t rush into anything. It’s important not to stress out with your eyes swimming in front of the vacancy ads on Seek/CareerOne etc.

Sit quietly, with a cuppa, and list your skills as you know them, both past and present. Get someone you trust to list what they think about your skills, too. You may not be kind enough to yourself.

Consider what what would make you feel fulfilled – are you a Carer by nature? Do you like repetition, or prefer thinking “outside the square”?

Would you like to re-skill in something or simply update skills you already have.

Can you involve passions or hobbies?

Of course, when you’re anxious and feeling out of the Loop, it’s difficult to put that first foot forward. Perhaps you can’t really answer some of these questions right now. And that’s OK. Having Career Guidance help can often lead to something “leaping out”, but it’s only one of the steps you may take.

Anxiety in itself is a Distractor and can throw you off course. I sometimes call it “Axe-iety, because it has a habit of chopping our ideas/actions up into little pieces. But that’s all part of the avoidance behaviour associated with Anxiety and Depression in general. We don’t think we can “do it”. But we can.

Try to stay on track by reminding yourself of what your goals are, whether it’s returning to work, or focussing on your well-being. I personally found that I had to spend quite some time discovering who I was again before venturing down the employment track. Or rather, who I had become.

Attempt to put one thought into action – maybe looking up a class or course you’d like to do. Don’t choose one unless it’s something you’d REALLY like to do. No “this’ll do’s”. They frequently act as what they are: fill-ins.

The next step might be enquiring – you may want to write down a list of questions before you speak on the phone. There is some comfort in doing that regarding a sense of preparation and therefore less panic.

One good exercise is to pay attention to your life as it is lived hour by hour. What can we do better in that hour? How can we be more productive and fulfilled in that hour? Living in the moment can be satisfying, but that is frequently said by people who can afford to do so, in my opinion. For instance, most people would agree that keeping a house going financially takes planning. Or looking after children – the “moments” can have a routine built into them!

Oh, I digress, but you get the picture, I hope. By the way, I used some of my “moments” over Easter eating way too much chocolate, and broke a chair at the Meadows Bakery! (it WAS plastic!).

I’ve made this month’s goal to eat less chocolate and sweet things in general. What’s yours going to be?

When Is An Outcome Not An Outcome? Job Suitability and Agencies

When Is An Outcome Not An Outcome? Job Suitability and Agencies

Just a thought – if you are a Government funded Agency that deals with helping people with barriers get back into work one of the biggest challenges can be the suitability of the job/course/work experience.

I have seen several clients in the last few months with varying Mental Health issues – all of them with strong Anxiety. I’ve heard of situations where the Employer gives very little training, then criticizes any mistakes, issues of poor or insensitive communication,  and an inability to comprehend or have empathy towards the employee.

In other words, the client has been placed into High Anxiety situations such as Front Counter/Service or similar with a focus on public “performance”. There is quite often a focus on the part of an agency to gain an outcome, and this can overtake the very necessary considerations of  the client’s mindset, learning style and current  capability.

It’s been my experience, that this situation almost always leads to the client experiencing yet another stressful situation and is usually “let go” due to not coping.

Let’s get to the nitty gritty. Agencies have to be funded, and quite often there is a Star Rating involved. the more stars you have, the more people you’ve managed to get into work, therefore continuing and guaranteeing the Moola.

But it’s also about individual needs and appropriate settings – Runs on the Board are all very well, but ultimately, the client may not gain the self esteem and skills they require to remain in a position long term. True Advocacy comes from acknowledging and working with the client holistically and authentically. It’s about them.

People with Anxiety require a series of “steps” to assist them back into the work force. Full time work is usually not suitable.  A part  time job with good management is usually much more beneficial, and stops the “flooding” associated with stress. Job suitability is paramount to the real outcome – just because the local chicken shop has a vacancy doesn’t mean it’s going to be the best option for a client with social anxiety and poor multi tasking skills. Suggest that for someone else.

Finally, I HATE the word “outcome”. It’s impersonal, numbers focussed and highly political. An “outcome” should mean a healthy conclusion for the client, not just a statistical number for funding purposes. And quite often, not enough thought is given to the long term effects of inappropriate placement.

Community Markets – both retail therapy and support!

Community Markets – both retail therapy and support!

One of the things I’ve noticed over the years is the importance of  the feelings associated with a Sense of belonging. When we are interconnected with each other and working towards a mutual goal, whether that be relationship-wise or business, the feel-good hormones light up like the Sydney Harbour Bridge at New Year’s.

Rob and I were stall-holders recently at a small market in Christies Beach. I noticed the generosity of spirit, the camaraderie, the friendliness, and the willingness to be encouraging. There was so much great conversation with people stopping to chat, talking about their lives, their joys and sorrows. Yes, I even did a bit of on-the-spot Counselling! It made me think about how important these Community events are. They may be an opportunity for people to access company, a refuge from isolation, and the chance to reacquaint with familiar faces or neighbours not seen for a while.

These markets are also terrific for those who suffer from Shopping Centre Anxiety, as it’s a  less threatening atmosphere generally, and the bargains put a smile on everyone’s face! Look for these weekly or monthly events in the local newspapers (for us, it’s Southern Times Messenger) and think about the benefits. You may make an unexpected connection to enhance your social/support circle, or something beautiful might just catch your eye!

A sense of belonging is crucial to our well-being – it’s very primal, and probably goes back to when we gathered around fires at night after a day’s hunting and gathering. While I’m thankful we don’t have to do that anymore, I can’t help wondering why Anxiety and Depression are escalating. Have we changed too much? That’s certainly food for thought and I would welcome opinions on this subject.

Happy Hunting!

Agoraphobia – Anxiety taken to a new level

Agoraphobia – Anxiety taken to a new level

Usually, Agoraphobia is a secondary condition of Anxiety. There can be one or several “triggers” that start this debilitating disorder rolling. The fear that is intrinsic to agoraphobia cannot be dismissed or underestimated. It may be easy for someone unaffected by this to say ” but why can’t you leave the house – just do it”? Usually well meaning people, too, who have no idea how powerful these thought patterns can be. That old adage about walking in someone else’s shoes is so true! This just doesn’t happen overnight, but is a gradual breaking down of confidence, rational thinking, and more than anything, fear of fear itself. Sometimes, illness of self or someone close can be a trigger, where the stark realities of mortality, isolation, and issues of support ( lack of), can become overwhelming.

Most people I’ve personally counselled say that the fear of having a Panic attack combined with the fear of looking like a bit of a dill should that happen is enough to ensure they stay at home, and this becomes a vicious cycle. Back in the day, I experienced this myself, and it was an all-consuming thought process, and there were times when I thought I would never be “normal” again. Whatever “normal” means! So, what to do if you feel this is happening to you?

Firstly, you may need a Counsellor to visit you in your home initially to gently discuss how it all began and look at the sources of the initial anxiety. This is a disorder that needs to unravel slowly, and it will take time to gather the whole picture.  The support that you need may be external (Psychologist, Respite Care, Outreach Service) depending on your personal situation.

Help with de-sensitising can be a bit like re-setting a clock, and it is essential to have ongoing support, and consistency.

You may be the type of person who can only go so far, usually driving to the shops, but no further, or not be able to go into a shopping centre, but feel comfortable with a local store. This is avoidance behaviour, but also a “safety’ device. A shopping centre is full of people – what if a Panic Attack happens – OMG, the car may be parked ages away. Whereas a local store is usually close, and so is the car. I used to have a problem going to the freezer section of my local store, as it was situated at the back of the shop. I would then hyperventilate at the thought of not being able to see my car, and many a time ran out of the shop, leaving my goods behind. One of the strategies I used to confront this, was to pick out a friendly shop assistant (they do stand out these days!) and disclose my condition, letting him/her know that should this happen, I’m not a shop lifter, just having a panic attack. This gets the elephant out of the room, and while there is always a risk in disclosing, it helps to deflate the situation, and is certainly something that assisted me to rejoin the wider community.

If you are one of those people who can’t leave the house at all, please seek help – this doesn’t have to consume your life, and I know from experience that the ripple effect can spread to family, friends, and workmates, leaving them also with a feeling of helplessness.

I can be contacted via the People Magic site and am happy to Counsel/advise anyone who needs the support.

Happy Australia Day everyone!

Letting Go

Letting Go

You know how some relatives/friends blow hot and cold and how it bugs the hell out of you, especially at Xmas? Well, this year I have decided to “let go” of the Anxiety that those situations create. How, you may ask? Soul-searching has lead me to the conclusion that you can only do so much to keep a connection alive. Reassuring someone that you care for them and receiving nothing back in the way of emotional “giving” can feel like rejection.

Our expectations of someone else can be too high – they may not be capable of returning the feel-good sentiments we crave. Sound familiar? How we receive information is critical as to how we then process it, and what impact it has on us. Once you have reached out to a friend/relative and shown caring and vulnerability, it is up to them as to their response. You don’t control that.

Ultimately, like me, you may take a deep breath and accept that things may not change. Resolutions take time – it takes work on both sides. But it’s like the walls of a house – if there’s only one wall standing, the roof will collapse!

By the way, if you want to truly communicate with someone, please don’t choose Facebook or SMS to do it. Important feelings need to be shared face-to-face so that body language is an added communication guide. Technology cannot provide the cues that this very human element provides.

Acceptance is the key here – maybe use the New Year as an opportunity to reach out to someone you care about, but haven’t seen in a while. Rekindle an early relationship. Just be aware that their feelings may not match yours. Hold out the olive branch if there has been animosity, acknowledged or otherwise, and if it’s not reciprocated, bow gracefully, and hang out with those who love and accept you for who you are.

Happy New Year to All

Xmas Again!

Xmas Again!

I’ve secretly dreaded Xmas for some time now. It’s a bit like Ground Hog Day for me. Especially the last minute racing around frantically trying to source presents for people I love when I know I should have taken the time to hand-make the blasted things. That word “should” comes up a lot with Anxiety. As Judge Judy would say: “woulda, shoulda, coulda”. As I’ve grown older, I’ve realised that one of the great adages, ” You can’t please all of the people all of the time” is so true. Yet we want to, don’t we? Having Anxiety can have an impact on how we negotiate – our needs are quite often not met, and that’s when conflict can arise.

Here’s the thing – we need to take time out daily, even if it IS Xmas.  Ten minutes quietly with a cup of something to regroup and breathe. Concentrate on Being – if something doesn’t “get done” in that time, will the vortex swallow you up and rip your imperfect heart out? Doubt it.

Make a list of priorities and stick to it – what is most important to you? What is achievable within the bounds of sanity?

Delegate wherever necessary – it’s no sin to ask for help, and there’s always something – cooking, shopping, cleaning,  housework, washing the dog, gardening, dewebbing the garden gnomes – the list is endless, isn’t it? If you have a family, get the kids involved. Yes, they will whinge.

Shopping can be a nightmare for anxiety sufferers. One idea is to avoid Rush Hour situations if at all possible – the hours between 2pm – 4.30pm are a little quieter from personal experience. Online shopping can be a godsend if you have the technology, and for those of you who are Agoraphobic, a very real lifeline.

Emotions are quite often brought to the fore during Xmas, and for many people, loneliness and isolation can add to that. If you know someone who could use a bit of company/Xmas  cheer, reaching out to them will not only make them feel better, but you will gain enormously as well. They may even help with the washing up!

Be careful with Alcohol over Xmas (or anytime). It can interfere with SSRI’s or antidepressants, so please use caution.

There are several Mental Health Organisations who can assist with any issues that may crop up or be prevalent over Xmas.  My business PeopleMagic is specifically involved with assistance regarding Anxiety disorders. I’ve been there myself, so I have understanding and a unique empathy which has driven me for the last 6 years to provide a service and to let you all know “you are not alone”.

Have a wonderful Xmas and a Happy and Healthy New Year. Remember to Keep Calm and Carry On! Easier said, right?

Anne

Interview Tips

Interview Tips

Recently, I had a letter from someone asking about Interviews and the Anxiety that accompanies them! We’ve all been there – the heart is pounding, the the hands are sweating, and the feeling that we will be judged, sized up, analysed, and critiqued is sending the blood pressure skyward.

In my opinion, it doesn’t hurt to take a “buddy” along, who could wait outside the interview venue, so that you have someone to talk to afterwards and maybe get a coffee.

Preparation has a lot to do with how you will get through an interview ultimately, and you have to be ready mentally. Here are a couple of tips I have used both for myself and clients along the way. Good Luck!

  1. Have a copy of your resume with you and any self-affirming notes you may have jotted down.
  2. Design your own Mantra – a saying that you can take in with you, such as, “I Feel Positive About This”, “I Can Do This” or anything that helps you to feel grounded and calm. Lines from a song or poem that is special to you can also have meaning.
  3. Focus on answering one question at a time as well as you can – if you go blank, refer to your notes or resume.
  4. Prepare some questions of your own if you have any regarding the Company you are applying to and jot down the answers on a notepad if you feel that your memory/anxiety will not retain the information readily.
  5. If you feel yourself start to panic before or during the interview, ask for a glass of water, take a deep breath, and repeat your chosen Mantra to yourself. Go to the Rest Room if you need to calm down and make sure you have your phone on you in case you need to speak to your designated “partner”. Your fight/flight response can be controlled with practise.
  6. Do a  “dummy run” to the premises where your interview will be held, so that you are confident in the location. Even familiarising yourself with the décor and lay-out of the building can help you prepare yourself mentally. Familiarity with the environment can be reassuring – and make sure you locate the loos!

Carport Escapades

Carport Escapades

Today, I thought I would regale you with a fun story of how exercise has become part of my life. Now, I hate exercise with a passion, but it’s said to improve the Serotonin in the brain and create endorphins, so thought I’d give it a shot.  Rob kindly converted the carport  into what he fondly calls the “Pookynasium” (don’t ask),  but a lot of swearing went on as Rob’s not really a Tradie type! A treadmill was duly purchased online , of course!

So, here goes – leggings, check, water, check, attitude, check – how to turn on treadmill? Bugger.

Stepped on treadmill, pressed “start”. Nothing. Why? Wasn’t turned on at the switch. Good start.

After figuring out the wiles of electricity, as unbeknownst to me we no longer have to strike two flints together, I got the thing going.

I had decided to plug Rob’s grotty old radio in to listen to some music while I walked. Said radio was covered in cobwebs, and after some cursory de-webbing, I tried tuning it. Apparently, treadmills and radios are incompatible when on at the same time, so a loud buzzing noise was all I got, and for some reason, the volume was cranked up on LOUD. Finally, I managed to get the ABC clearish and decided to content myself with listening to Matt Moran banging on about how well he can cook (just what you need when you’re trying to get fit!) Oh, followed by a mesmerising article on Fish Oil. Be still my beating heart. I felt suitably put in my box while stamping away at a very sad pace, I’m sure – I think snails were overtaking in the outside lane. Every Anxiety sufferer knows that we don’t breathe properly – it’s all shallow, not from the diaphragm, but here’s a tip – think about something, anything else, as a distraction. You can’t rely on talkback radio to be interesting, so get your CD player cranked up with some Adele or whatever floats your boat, and sing along, feel the music. I ended up retuning to Mix FM 102.3, and loved catching up with some 80′s sounds, or lost youth to be precise!

So, Tip No. 1. Try to exercise in some way at least once during the day. It doesn’t have to be on a machine, it can be a pleasant walk in the sun with the dog, housework (not to be underestimated), gardening (very therapeutic), or, if you are housebound, doing some basic stretching on a comfy rug. I’ve noticed that the Advertiser quite often includes an exercise article, just don’t be intimidated by the lean young things pictured who may or may not have eaten that day! Muesli probably. Or Quinoa. Pronounced Keen-Wah. Wonder if they have a choc coated version yet…….

Saying for the Day – Failure is the best Teacher

Bully for You

Bully for You

What do you do if you have been “successfully” bullied and forced to take 12 months leave in order to retain your sanity? How do you go about applying for another position? How much do you divulge about your personal circumstances in this regard? All tricky questions.

As a person who has suffered bullying, I have complete empathy for anyone who has been in this position. In my case, the bully, ( a woman), was fond of the mighty Death Stare and an unacceptable level of Micro-Management. She continued on doing the same to the next person after I left. Quel surprise. Intervention via top management was ineffective, and the company continued to lose good staff. All over one leopard who was unwilling or unable to change her spots. We hear this story over and over again.

As an Anxiety counsellor, I have heard a few stories recently that would make your hair stand on end. Bullying is rampant. One lovely lady I’ve seen lately took 12 months leave due to an untenable situation involving a male bully, only to discover that her return was being “facilitated” by – you guessed it,  the bully in question. Hello? Planet WTF? How does this nonsense happen? It would appear that HR is both toothless and token in some cases, and there seems to be an unwillingness to pursue the rights of the victim. My client decided not to return and is now focussed on a new direction.

So, in going back to the world of Applications and Interviews, I suggest a policy of honesty – with a positive tweak. Anytime off work gives you an opportunity to Reflect and Consider what your next journey may be.  Hopefully, there will be prospective employers with their listening ears on, who will see the benefit of a refreshed soul. OK, I WAS born in the sixties!

Making a career change can be fraught with challenges and consternation, but it can also be the right thing for your Mental health!

Admitting in an interview that you are looking for a Life/Career change should by rights be met with congratulations and support. It takes guts and an ability to acknowledge yourself and the changes you need to regain your self esteem and your sense of “place” in the world.

So, what are the options? There may be some upskilling to assist in getting another position, so always take advantage of local or free courses (sometimes run by Council). Community Centres are great, too.

Look at your Network – let everyone who counts know that you’re back on the market and open to recommendation should any suitable position arise.

Rejig your Resume – you may have filled your time off rediscovering yourself and perhaps doing some volunteer/Community work. Make sure that all that great experience is added to your Basket of Bounties.

Research your passions and see if there is a way to translate them into employment or perhaps even start a business yourself. You may discover an Entreprenurial streak!

The bully may think they’ve won. But in the end, life’s just too damn short, and who needs them?

Why Call Centres Should Be Free-Range

Why Call Centres Should Be Free-Range

Whenever I see a livestock truck full to the brim of sad-eyed, squeezed creatures, I think back to when I worked in a Call Centre.

I was in my forties, had a history of anxiety and agoraphobia, and knew that my job choices were limited. How I finally got the courage up to even start applying is another story, but it seemed obvious to me as I perused the employment pages that Call-Centres were always advertising, and, therefore, a potential springboard.

Eventually, I noticed a small ad in my local paper advertising for an employee in a small family run call centre, so, with trepidation I applied, and, to my shock was given the job on the spot!

In a very real way, I will always be thankful to the middle-aged couple who hired me, even though their training methods were archaic and very basic.

After 10 months in this position, I decided to start applying for a similar position, but with more hours, and maybe in a larger organisation. My confidence had improved, and I actually enjoyed speaking to complete strangers on the phone, more often than not, listening to personal stories in the midst of plying my trade.

I then accepted a call centre position in Adelaide, selling charity tickets for a prominent Health Charity – great, I thought, management is going to be ethical and compassionate here. Wrong!

I quickly learnt, after mastering the technology, that ‘Team Leader’ actually meant ‘Mean Bleeder’, in that bullying, prodding, and belittling were all in a day’s work for these mini-dictators who, rather than encourage productivity in a humane fashion, goose-stepped about, obviously believing that their conduct was perfectly acceptable and expected.

In my book, a decent Leader, Team or otherwise, requires skilled communication, with compassion and empathy, and the ability to reinforce positive attributes and outcomes – and, anyway, isn’t prodding someone’s shoulder a physical attack and therefore against the law​?

Sitting down in front of a computer for any length of time is not good healthwise, and half hour for lunch is simply not enough to stop ailments such as Sciatica setting in. With many middle aged people like myself getting back into the workforce via call centres, why not cultivate ‘free range’ environments, where standing up and stretching your legs is not seen as a detriment to the pocket of the company.

It hasn’t hurt Google any. Treat the chooks better and you’ll get higher quality eggs.

Another practice I was exposed to was the “training sessions” which were held in small offices where recordings of phone interactions with potential buyers was “critiqued”, usually by two team leaders. Now, I don’t know about you, but two onto one in a small room with phone equipment spells maybe an addiction to Spooks or NCIS, and that doesn’t engender either confidence or a feeling of well-being. All under the umbrella of “self-improvement” of course.

So why not implement communal sessions where active listening and empathy are reinforced? The odd bit of role play can be fun, too, and role  reversal can illuminate many a light bulb moment.

So, if you’re a Call-Centre with a constant staff turn-over – you’re doing something wrong.

Drop the Gitmo-style interrogation rooms, promote team leaders amongst long-term and people- friendly staff, no prodding, and keep those hard working limbs in good stretching order! Have the odd “Let’s dress up like a Chicken” day and watch Productivity increase.

Let’s not forget – people with Anxiety can be great assets with an environment that will support and nurture. But then, doesn’t that work best for us all?

If anyone out there has their own Call Centre story they wish to impart, please comment.  I would love to hear some positives happening out there as well.